Getting Started

Welcome to the Help Desk MX documentation.

Here you will find everything you need to set up your Help Desk service and create a flexible customer service, which will boost up your support.

Our extension allows you to provide you with single point of handling of all queries, emails, offline chat messages, and other contact sources. Each of them will be turned into either a separate thread, or added to already created one. It will greatly help you to communicate with customers and provide them with speedy support.

Tickets can be later collected and analyzed via reports, which will also help you to build better support strategy and improve your services and products.

Go ahead, dive in!

Firstly, please, find our extension in My Downloadable Products section of our store. Learn how to install extension, and proceed with Quick Start, which will guide you to setup your Help Desk service.